3. The Digitalization of Social Services

The shift toward technological solutions and changes has been rapid and inevitable. There is a push for a future defined by digital modernized services, and social assistance systems are not exempt. The goal to accelerate the delivery of services that are centralized, digital, and automated, while remaining open, equitable, and person-centric, is grounded in the hope that service users will be more successful in their pathways toward independence and employment readiness. OMSSA Members must work with the province and community at large to help build this new future, but what must be considered as we move forward? What are the benefits and pitfalls of digitalization? In this session we will hear from academics and experts from around the world to learn about their experiences with the digitalization of social services. There will be a focus on the short- and long-term impacts, change management, and how staff and service users cope with these changes.