The COVID-19 pandemic transformed social service delivery globally and brought to light challenges that have become the new normal for OMSSA Members. The acceleration of virtual service delivery due to social distancing and work from home measures and the increase in service users with more complex needs are changes that have demanded new skills, resources, and supports. Three years later, we are still experiencing new surprises and learning opportunities. We must stop and reflect on how this transformation has changed the nature of social services and our interactions with service users. As we plan for the future, what practices do we continue and what must we let go of? In this session we will hear from social workers and academics from around the world who will discuss the post-pandemic social services landscape, and who will share strategies to maintain a high quality, person-centric approach in casework while avoiding personal burnout and fatigue.